Privacy Policy for Storevia (www.storevia.co.za)
Introduction
Storevia (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.storevia.co.za and use our e-commerce services. We are dedicated to compliance with the South African Protection of Personal Information Act (POPIA) and other applicable data protection laws.
Information We Collect
We collect personal information that you voluntarily provide to us when registering, placing orders, subscribing to newsletters, or contacting us. This may include:
Name, email address, postal address, phone number
Payment and billing information
Delivery address and order details
IP address, device information, browsing data, and cookies for website performance
How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate order updates and customer support
Improve our website and services
Send promotional materials and offers, with your consent
Comply with legal obligations
Consent
By using our website and services, you expressly consent to the collection and processing of your personal information as described in this policy. You may withdraw consent for marketing communications at any time by contacting us.
Protection of Your Information
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet or storage system is 100% secure.
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data with trusted third-party service providers who assist with order fulfillment, payment processing, and marketing, all under confidentiality agreements. We may also disclose information if required by law or governmental request.
Retention of Personal Data
Your personal data will be retained only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings.
Your Rights
Under POPIA, you have the right to:
Access and obtain a copy of your personal information
Correct or update inaccurate or incomplete data
Request deletion or destruction of your personal information
Object to processing for direct marketing purposes
Please contact us to exercise these rights or if you have questions about our privacy practices.
Information Officer
Our appointed Information Officer responsible for data protection compliance is available at [contact email]. You may direct queries or complaints about your personal information to the Information Officer.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or data handling, please contact us at:
Email: info@storevia.co.za